Every year, the Department of Home Affairs conducts a client satisfaction survey for the Adult Migrant English Program (AMEP) to understand how learners feel about the effectiveness and quality of the training and support that providers offer to migrants in Australia.
Here are some of the standout stats from 2026 about STEPS AMEP and its overall impact on our clients:
- 90% report improvements across listening, reading, writing and speaking skills
- 92% say AMEP is helping them achieve their goals
- 94% feel part of the Australian community
- 96% said facilities are of a high standard
- 99% said learning activities are interesting
- 99% said course materials include what they need to learn
You can find our infographic with the results here. Below, we’ll dive deeper into the survey results and show how STEPS AMEP helps clients learn practical English language skills to better access opportunities for work, study, and community connections.
Building strong English language skills
English language skills are at the core of the Adult Migrant English Program. We offer free English lessons to eligible migrants, helping to improve our clients’ everyday confidence and quality of life.
88% reported improved speaking skills, and 90% reported improved listening skills
This shows that for the vast majority of STEPS AMEP clients, day-to-day conversations have become much easier to navigate. Clients are more confident when communicating with healthcare professionals, making community connections, advocating for their needs, understanding public announcements, and engaging in English-language media like the news, just to name a few examples.
90% reported improved writing skills, and 91% reported improved reading skills
Common tasks like applying for jobs, helping their child with homework, following workplace training materials and policies, liaising with Government entities such as Medicare and Services Australia, communicating with real estate agents, understanding written information and labels, reading the news, and accessing community services and events are all made easier through stronger reading and writing skills.
Creating confidence and connection
Lacking confidence in your ability to use and understand the common language of your country of residence can have a serious impact on your happiness and willingness to engage with your community.
STEPS AMEP plays a significant role in helping clients feel connected to life in Australia. For many, it is one of the first opportunities to build social networks, understand local culture and develop confidence using English in real-world scenarios.
- 91% feel they can communicate more confidently outside the classroom
- 94% have made friends in Australia
- 94% feel like they’re part of the Australian community
- 96% feel more confident on a day-to-day basis
- 97% have a better understanding of Australian culture
Removing barriers to learning
Many Australians seek access to learning opportunities, but different barriers, such as lack of childcare, prevent them from enrolling in or completing their studies.
STEPS AMEP provides flexible delivery options and quality childcare support to enable our clients to continue their studies while balancing family and personal commitments.
- 90% said flexible learning options meet their needs
- 94% said childcare helped them attend classes
- 97% rated STEPS childcare services as high quality
Supporting employment pathways
Beyond language development, STEPS AMEP equips clients with practical skills to support their employment and career goals. Being part of a professional team is a significant part of life for many Australians, and this training helps clients find paid employment and thrive in their workplace.
- 84% are looking for, or planning to look for, work
- 90% have developed job search skills
- 93% learned about Australian workplace culture
- 94% learned the English skills needed for work
Helping new Australians prepare for the future
If you or someone you know is a migrant or refugee living in Darwin or Alice Springs and would like help improving English language skills for work, study and life in Australia, STEPS AMEP could be the perfect fit.
We offer free English lessons and help people get the best start to life in Australia. Be supported while you learn, make new friends, and access personalised assistance like childcare and at-home tutoring.
Speak to our friendly STEPS AMEP team by calling us on 1300 131 965, emailing training@stepsgroup.com.au, or visit our AMEP webpage for more information.
