SIT20322 Certificate II in Hospitality

Kick-start your career in hospitality with nationally recognised training designed to get you job-ready. This course provides the essential skills and confidence to work across a range of hospitality settings.

What you’ll learn

Develop knowledge and practical skills for working in the hospitality industry
Build confidence working as part of a team in real hospitality environments
Learn how to interact professionally with customers in culturally diverse workplaces
Understand sustainable and ethical work practices within the hospitality industry
Learn food safety, hygiene standards, and the correct use of Personal Protective Equipment (PPE)
Prepare and serve non alcoholic beverages in line with industry expectations

Why study with STEPS?

Free course for eligible participants
Engaging, practical, and hands-on interactive learning
Designed to provide job-ready training, knowledge, and skills
Offers a realistic overview of the hospitality industry
Flexible commencement options to suit your schedule

Delivery mode

This course is offered face-to-face.

Core Units

BSBTWK201 Work effectively with others

SITHIND006 Source and use information on the hospitality industry

SITHIND007 Use hospitality skills effectively

SITWHS005 Participate in safe work practices

SITXCCS011 Interact with customers

SITXCOM007 Show social and cultural sensitivity

Elective Units

BSBCMM211 Apply communication skills

BSBSUS211 Participate in sustainable work practices

SITHFAB021 Provide responsible service of alcohol

SITHFAB024 Prepare and serve non alcoholic beverages

SITHFAB027 Serve food and beverages

SITXFSA005 Use hygienic practices for food safety

Eligibility

SEE is a FREE training Program for all Australians aged 15 years and over who have left school and who need
help with their language, literacy, numeracy and digital literacy skills.

To be eligible for the SEE Program you must be:

an Australian citizen or
a permanent visa holder or
on a provisional or temporary visa with working rights and eligible for Adult Migrant English Program or
a Pacific Australian Labour Mobility visa holder

And be:

aged 15 years and over and left school, and
need help with your reading, writing, maths, English language or digital skills

Fees

Eligible participants can access this course for free through the Skills for Education and Employment (SEE) Program. Visit our website to view the eligibility requirements.

The Skills for Education and Employment (SEE) Program is funded by the Australian Government Department of Employment and Workplace Relations.

RTO 1847

Don’t miss out – Apply today!

If you’d like to secure your place studying SIT20322 Certificate II in Hospitality contact STEPS today on 1300 131 965 or email

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Ways to Study

Campus

Study Mode

Key Dates

Duration

Workload

Fees

Caloundra

On Campus

Start Date: 02/03/2026

30 Weeks

Part time

This is a fee-free course for eligible students

Want To Discuss Your Options?

Connect with our team and let’s talk about your possibilities. Whether you need support, education, or care, we’re here to help! Explore our range of services and discover your next STEPS.