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Disability Service Standards
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Values and Principles
Having the right approach with clients - These 4 standards highlight excellence in the development and implementation of procedures, practices and measurments to ensure client's rights and status.
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| Service Access - Each person with a disability who is seeking a service has access to a service on the basis of relative need and available resources. |
| Privacy, dignity and confidentiality - Each service recipient's right to privacy, dignity and confidentiality in all aspects of his or her life is recognised and respected. |
| Protection of human rights and freedom from abuse - The service provider acts to prevent abuse and neglect and to uphold the legal and human rights of service recipients |
| Valued status - Each person with a disability has the opportunity to develop and maintain skills and to participate in activities that enable him or her to achieve valued roles in the community. |
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Service Outcomes
Having the right end result for clients - These 2 standards highlight excellence in the provision implementation and measurement of quality service outcomes for clients.
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| Employment Conditions - Each person with a disability enjoys working conditions comparable to those of the general workforce. |
| Participation and Integration - Each person with a disability is supported and encouraged to participate and be involved in the community. |
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Service Delivery
Having the right processes for helping clients to get a job and/or supporting them in employment - These 4 standards highlight excellence in the development of processes and implementation and measurement of quality service delivery.
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| Individual Needs - Each person with a disability recieves a service that is designed to meet, in the least restrictive way, his or her individual needs and personal goals. |
| Decision making and choice - Each person with a disability has the opportunity to particpate as fully as possible in making decisions about the events and activities of his or her daily life in relation to the service he or she receives. |
| Complaints and disputes - Each service recipient is encouraged to raise, and have resolved without fear of retribution, any complaints or disputes he or she may have regarding the service provider or the service. |
| Service recipient training and support - The employment opportunities of each person with a disability are optimised by effective and relevant training and support. |
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Service Management
Having the right elements to direct and control the organisation (eg corporate governance, management reviews/internal audits, policies and procedures). - This standard highlights exellence in quality management systems implemented, adopted, and measured via a series of relevent and appropriate procedures monitored throughout the organisation.
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| Service management - Each service provider adopts quality management systems and practices that optimise outcomes for service recipients. |
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Staff Recuitment, Employment and Training
Having the right staff to do the work - This standard highlights excellence in the recruitment, employment and training of staff via the provision of transparent, measurable and systematic procedures and approaches.
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| Staff recruitment, employment and training - Each person employed to deliver services to a person with a disability has relevant skills and competencies. |
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